New Job in Southend-on-Sea, Essex – Customer Service Advisor – Manpower
#Customer #Service #Advisor
Job title: Customer Service Advisor
Location: Southend-on-Sea, Essex
Job description: We are looking for people who are passionate about Customer Service and keen to work for one of the largest Financial groups in the UK
Working as part of our clients Financial Health and support teams, you will be required to support delivery of first class customer service to internal and external customers.
The role requires you to handle an array of inbound and outbound telephone calls in relations to customer accounts and queries supporting customers who may need help in managing their finances; who are in financial difficulty; or have a general enquiry regarding the account.
You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you’ll identify and promote the best possible outcome.
You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging with people confidently. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.
Our client offers a fantastic training programme that runs between 7/8 weeks with ongoing support and coaching.
You’ll be required to work 5 days of 7 hour shifts, between the hours of 8am-8pm Monday-Friday & between 8am & 5pm on Saturdays. You will need to be happy to commit to working on a Saturday every week, the client does ask for flexibility; total hours are 35 hours a week.
Due to the current pandemic this role will require for you to work from home for the foreseeable, therefore it is imperative you have a comfortable and quiet area within your household to allow you to work effectively with an appropiate chair and desk/work surface. To commence the role you will be required to have a working laptop/computer with the following,
- Windows laptop/computer must be on windows 8 or above.
- iMac/Macbook must have Mac OS X 10.8 (Mountain Lion) or above.
- Strong Wifi Connection
- Smartphone/Smart device with Zoom
Your own equipment will be needed to start the role however further into employment you will be provided with bank equipment.
We offer a fantastic starting salary, 33 days holiday pro-rata, pension, discounts on a variety of family days out, on-site Gym & Restaurant and the opportunity to access lots of free online courses.
If you would like to be considered for the role then please send your CV in the first instance.
It is essential that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.
Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.
Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion.
With millions of customers across the world, NatWest Group aims to become the UK’s most helpful and sustainable bank. They’re committed making their customer’s lives easier and taking the stress out of banking.
Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.
NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we’re sure that you’ll enjoy all the support, development and flexibility you need – through training and development, opportunities for progression, great onsite facilities and more.
It’s all about achieving your full potential, so you can go above and beyond what’s expected.
- United Kingdom
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Expected salary: £10.66 per hour
Job date: Sun, 17 Jan 2021 08:36:21 GMT
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